Refund and Returns Policy

Overview

All HFTArbitragePlatfrom.com software products have been designed and developed by skillful engineers, mathematicians, and software developers who are able to create creative solutions and algorithms to make money on financial markets using many instruments including forex, CFDs, indices, and crypto. We have been developing products since 2005, and have extensive knowledge of our clients and the software that we create. Our products allow traders to get a smooth and profitable experience, and are able to guarantee client satisfaction, as our support team and product design team are very knowledgeable.

Free trial

In order to ensure the best experience for our clients, we have trial periods for every product you see on the site. Not only does this allow traders to test out our products to ensure satisfaction, but allows us to understand if there are any issues with our programs, and how we can provide the best experience for our clients. To use this feature, you need to contact us and request a free trial, download the software and use it in a demo or live account. If you are not 100% satisfied with our software, you can decide not to purchase it at the end of your trial. 

Money-back guarantee

If you believe that you will not be purchased after the trial period ends, please let us know, we will try our very best to assist you, although we believe that you will love our programs, and their functions will be satisfactory to you financial freedom goals.

Due to having such a vast program for the trial and testing of our program, we are not able to provide a money-back guarantee in case you do not like our software. This is because the software depends on the algorithm which is designed by you, and our efforts have already been utilized by the time of cancellation. However, any bugs/discrepancies which you may find in your software will be fixed by our team of professionals.

Cooling-off period

If you change your mind about buying the software or accidentally purchase our product, you are able to cancel your purchase within 1-hour, which ensures a cooling-off period that is significant and allows for the full refund of all costs.

We have full confidence in our products and services and believe you will be satisfied with our efforts and will continue to conduct business with us. If you are not is totally happy with our programs, please let us know, we will do everything in our power to ensure your issue is fixed. 

We’d like to reiterate that we have plenty of confidence in the products and services we offer. At the same time, your satisfaction is our top priority. If you’re not completely happy with your purchase, please let us know.

Need help?

Contacta con nosotras for questions related to refunds and returns.